Returns & Exchanges

At Clouds, we want you to feel as light as air in your new wardrobe, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your purchase isn't a perfect fit, we are committed to making the exchange or refund process as effortless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the original items with all tags attached into the reusable shipping bag and include the printed packing slip.

• 3.
  Ship with Ease

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.